Returns
JOHNYCARRIBEAN is pleased to offer a 14-day return policy from the day the package is delivered to you. Returns that are shipped back after the 14-day policy will be rejected and shipped back to your original dispatch address. Any returns after the 14-day return policy is subject to a restocking fee of 20% and/or rejection.
For defects and wrongfully shipped items, you must contact JOHNYCARRIBEAN by emailing sales@johnycarribean.com within 14 days. Such emails should include the date of purchase and photographic evidence. In any such cases,JOHNYCARRIBEAN will provide you a return label to have the defective/wrong item shipped back to us.
You will cover the cost of return shipment and the item or items should be shipped back with an active tracking number.
All returns need to be shipped back with FedEx, UPS or DHL. Due to long delivery time, we do not accept any local postal service. You are responsible for any returns that are due with customs charges. They will be either charged by invoice or will be deducted from your original refund. To offer faster refund, we recommend you to select the option of paying for all customs duties.
All returns must be in the perfect original condition as the original shipment, along with any original attachments such as tags, box, or dustbag. We have the right to refuse returns if the item(s) have been worn, damaged or used. For declined returns, the order will be shipped to you and any additional shipping charges will be invoiced.
To complete your return, we require a receipt or proof of purchase.
Refunds (If Applicable)
Returns do take us 7-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@johnycarribean.com.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at sales@johnycarribean.com.
Shipping
To return your product, please send us an email at sales@johnycarribean.com and we will provide you the next steps. You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged. Shipping costs are non-refundable.
All returns need to be shipped back with FedEx, UPS or DHL. Due to long delivery time, we do not accept any local postal service.
If you receive a refund, the cost of the return shipping fee will be deducted from your refund unless return shipping is covered by the customer. Alternatively, we can handle the returns and deduct the final cost from your refund on request.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. When sending back your item(s), you need to use FedEx, UPS or DHL with a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item(s) without proof of delivery.